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Delivery and Returns

Delivery

At Tweak we believe that buying a mattress shouldn’t be an inconvenience and should be hassle free. No hauling heavy vacuum packed mattresses up the stairs or strapping old mattresses onto the car roof for the tip run.

 

Your Tweak Mattress comes with free two man home delivery, delivering the mattress to the room of your choice free of charge. Receiving your Tweak mattress really couldn’t be easier; here’s how it works:

 

  1. Order your Tweak Mattress online for delivery within 5 to 8 working days
  2. Our delivery partner will contact you within 48 hours to arrange a convenient time and date to deliver your mattress
  3. You will be contacted by our delivery partners the day before delivery to confirm your delivery time slot
  4. Your Tweak Mattress will be delivered to the room of your choice by our two man delivery team with all the packaging taken away also
  5. We can even remove your old mattress for a small charge also, just make sure to select this option at checkout

 

If you have any specific instructions relating to your delivery, please contact us on 0333 003 3352 or info@tweakmattress.com and we will be happy to help. Delivery is free of charge to UK mainland. For areas excluding UK mainland including Isle of Wight, Channel Islands and Shetland Islands please call for a delivery quote.

 

Returns

All Tweak Mattresses are eligible to be returned free of charge under the conditions of your 100-night trial. To return your mattress please contact us directly by email or phone and we will arrange for our delivery partners to collect your mattress free of charge. Once your mattress has been collected we will refund your payment in full.